A ready to use document bundle for cooperation between a seller and a marketplace account management agency. Suitable when an agency gets access to the seller account, runs ads, manages product content, and supports sales operations.

Bundle contents and what each document covers

Marketplace management agreement
1.1 Scope of services: account management, sales support, ads, content
1.2 Parties roles and liability allocation
1.3 Payment terms, reporting, and acceptance procedure
1.4 Confidentiality and data handling rules
1.5 Term, termination, and access related consequences

Account and advertising tools access policy
2.1 List of accesses and permitted permission levels
2.2 Transfer of logins, tokens, API keys, and role assignment
2.3 Security requirements and two factor authentication
2.4 Rules for ad accounts and budgets
2.5 Access revocation, compromise response, and incident handling

Appendix: liability for blocks and buyer claims
3.1 Definitions: block, restriction, payout hold
3.2 Response timelines for claims and platform requests
3.3 Liability matrix for typical block reasons
3.4 Allocation of losses, penalties, holds, and recourse procedure
3.5 Marketplace support communication and reporting format

Appendix: product listing standards and supporting documents
4.1 Content requirements: photos, videos, copy, attributes, basic SEO
4.2 Approval process for pricing, promotions, and listing changes
4.3 Compliance documents list: certificates, declarations, labeling and others
4.4 Document storage and delivery time upon platform request
4.5 Listing quality checklist and control points

Account and access handover act
5.1 List of transferred accesses and permission levels
5.2 Transfer date and time, functionality confirmation
5.3 Responsible persons on both sides
5.4 Fixation of ad accounts, budgets, and current settings
5.5 Access return act upon completion